Worry-Free IT Support So You Can Run Your Business

TotalCare Managed IT

Everything you need for a fixed monthly fee.

1-10 Employees

$1,500 / month

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11-200 Employees

$150 per employee / month

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200+ Employees

Custom enterprise pricing

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*One-time onboarding fees additional

What’s In the TotalCare Managed IT Bundle

IT and security strategic road map development	✔
Cyber Incident Response Playbook	✔
Hardware and software procurement and lifecycle management	✔
Network infrastructure assessments and health check	✔

Unlimited end user support (Help Desk)	✔
Microsoft 365 support	✔
Apple support	✔
Cyber security awareness training	✔
Phishing campaigns	✔

Email filtering and protection	✔
Workstation security	✔
Mobile device security and management support	✔
Network protection and firewall monitoring	✔
Multi-factor authentication (all users)	✔
24/7 security monitoring and alerting managed detection and response (MDR) service	✔
External vulnerability assessments	✔
Dark web monitoring	✔

Backup support, maintenance, and testing including Microsoft 365 cloud and on-premises backups	✔
Cloud and server storage	✔
Data management	✔
Network monitoring	✔
Installation of updates and patches	✔
Remote downtime monitoring	✔
End point system health	✔

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Need More?
We’ve Got Add-Ons

Advanced Dark Web Monitoring
Disaster and Incident Response Planning
Quarterly Security Audit
Advanced Vulnerability and Penetration Testing

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Why TotalCare Managed IT? The Smart Choice for Cost, Security, and Growth

For many businesses, hiring and retaining IT talent can be difficult, and a single in-house hire may not have the full range of expertise needed. With Horizon’s TotalCare, you get access to a team of IT professionals with the knowledge and expertise to keep your technology environment running smoothly and securely.

Broad Expertise – Horizon was founded in 1995, and our team brings deep experience across a wide range of IT disciplines, ensuring your business gets the right support for its needs.
Always Up to Date – We stay ahead of the latest security threats, best practices, and industry advancements so you don’t have to.
Scalable Support – Whether you need day-to-day IT assistance or strategic guidance, our team scales with your business.
Training and Resources – Gain access to a vast library of Virtual Instructor-Led technology content to help your team stay sharp. Learn more

Managing an in-house IT team can be expensive when factoring in salaries, benefits, and ongoing training. Horizon’s TotalCare solution offers a cost-effective alternative by providing a range of services at a predictable and scalable monthly fee.

Predictable Costs – Avoid unexpected IT expenses with a transparent monthly fee that aligns with your budget.
Scalability – As your company grows, TotalCare scales with you, ensuring you only pay for what you need.
Strategic IT Planning – Our IT Strategic Roadmap helps you anticipate and control IT costs by planning your technology needs as your business grows.
Optimized IT Resources – Eliminate the risks of overstaffing or underutilizing resources while maintaining high-quality IT support.
Proactive Monitoring & Maintenance – Reduce downtime and improve efficiency with ongoing system monitoring and preventive maintenance.

SMBs are prime targets for cybercriminals because they have fewer defenses than larger enterprises. Horizon’s TotalCare solution strengthens your cybersecurity posture with proactive measures to protect your business.

Cyber Resilience Strategies – We implement security measures to prevent threats and prepare your organization for potential cyber incidents.
Comprehensive Protection – From network security to endpoint protection, our approach covers all aspects of your IT environment.
Incident Response Preparedness – In the event of a cyberattack, we help your team respond effectively to minimize impact and downtime.
Cyber Awareness Training – Human error is responsible for 95% of cyber incidents. Our training programs equip your team with the knowledge to identify and avoid threats, reducing your risk.
Ongoing Threat Monitoring – We continuously monitor for vulnerabilities and emerging threats to keep your systems secure.

Managing IT infrastructure can take time away from what matters most—growing your business. With Horizon’s TotalCare, you can stay focused on serving customers while we handle the complexities of IT management.

Comprehensive IT Management – We take care of routine IT tasks like software updates, patching, data backups, and system monitoring.
Technology Leadership – Our Virtual CIO (vCIO) learns your business inside and out, identifying emerging technologies that enhance efficiency, productivity, and market opportunities.
Reliable Support – With proactive IT management, your business stays operational, secure, and ready for growth.

Aligning IT with business goals is essential for long-term success. Horizon’s vCIO provides strategic guidance to ensure your technology investments support your growth.

Informed Decision-Making – Our vCIO offers insights and recommendations to help you make the right IT investments.
Technology Roadmaps – We outline future upgrades, migrations, technology adoption, procurement cycles, and budgeting to keep your business on track.
Cyber Resilience Planning – We provide tools and templates to develop a Cyber Incident Response Playbook and work with you to create a strong Disaster Recovery plan, minimizing disruption and lost revenue.
Future-Ready IT – Our approach ensures your technology evolves with your business, keeping you competitive and secure.

See what our TotalCare clients have to say

“Quick response and able to answer my questions.”

16 Apr 2024

“Quick reply and install. Thank you.”

15 Apr 2024

“Thanks for quickly getting our printer back up and running.”

15 Apr 2024

“I believe there should be an excellent button as well.
Mike is always providing excellent and timely support. Chis”

12 Apr 2024

“Looked into my problem beyond the basics. Thanks for the quick response.”

10 Apr 2024

“I always receive excellent service from Horizon. Thank you!”

10 Apr 2024

“Everything was completed quickly and as requested”

10 Apr 2024

“Prince was very quick to rectify the password expired ticket.
I am now working once again.”

08 Apr 2024

“Always excellent service.”

03 Apr 2024

“Thanks for teaching me something new today Raphael! :)”

01 Apr 2024

“Prompt professional service”

01 Apr 2024

“Very welcoming and approachable front personnel, knowledgeable and willing
to provide information as requested. No pressure to upsale or push accessories to main purchase.”

01 Apr 2024

“Brain was very helpful and outlined the process and helped me to get back
to working order quickly.”

01 Apr 2024

“Chris was very easy to work with to help find the resolution to my issue.”

25 Mar 2024

“Quick response time and problem resolved”

25 Mar 2024

“Prince was able to quickly and efficiently solve my email issue to 110% satisfaction.
A pleasure to work with and very professional!”

22 Mar 2024

“Chris was quick to respond and resolved my issue in a timely manner.”

12 Mar 2024

“Mihir was very helpful and quick in responding!”

12 Mar 2024

“Like dealing with Chris. He really knows his stuff.
Makes me feel comfortable.”

05 Mar 2024

“Amazing service”

01 Mar 2024

“As always, prompt and great service.”

01 Mar 2024

“Service tech was patient. stayed on the line to ensure problem was resolved.”

04 Mar 2024

“Great response time and accurate solution!”

29 Feb 2024

“Staff are friendly and knowledgeable. Customer service is excellent.
I have been going to Horizon for several years whenever I have problems with my Mac
and they have given advice, fixed the problem, and charges me a fair price for the
work they’ve done. Deb C.”

29 Feb 2024

“It is nice to have Horizon to check out any questionable emails so that we do not
have to worry about it. All I have to do is forward it and they look into it for me and advice, thank you.”

28 Feb 2024

“I very much appreciated the patience, knowledge and the “extra mile” to make
my job go smoother. Thank you! Dean”

27 Feb 2024

“Efficient Service!”

23 Feb 2024

“Being able to speak directly to someone with knowledge of the issue, rather than
pushing buttons that send you in a circle or to an answering machine.
Dealing with Evan was straight forward and easy.
Don’t change that service option.”

26 Feb 2024

“Efficient Service!”

23 Feb 2024

“Great service…personal and gracious.”

23 Feb 2024

Microsoft 365 Experts

If your business runs on Microsoft, our team can support everything from Teams, SharePoint and OneDrive to the latest business apps and security in the office or on the go.

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Apple and Mac Experts

Horizon’s Apple certified team provides end user support for accounts and hardware, iOS deployments and integrations, and expertise with Apple Business Manager, School Manager, and Active Directory.

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