Managed IT Solutions

Pro-active support

Horizon Total-Care Managed Services are designed to put you in control, ensuring the IT systems at your workplace are delivered consistently and reliably with worry-free support delivered by our friendly and responsive help desk. A modern IT service delivery model will result in better risk management, more efficient processes and help your organization transition to a cloud-first enterprise that’s securely connected, unified, and optimized for growth. Total-Care Managed IT Services include:

  • Network management and monitoring, including updates and patches, cloud and server storage environments, and automated backups and data recovery. 
  • Enterprise-level security with advanced email protection, and anti-malware, firewalls, advanced threat protection.
  • Hardware sourcing and setup.
  • Microsoft licensing and support.

Tailored Solutions for every workplace

With a modern IT solution, your organization can reduce its downtime and IT problems, so staff can remain productive and happy — no matter what industry you’re in.

Enterprise
Organizations

We are the trusted partner for best-in-class enterprise IT services, delivering problem-free support in Calgary, Saskatoon, Regina and Winnipeg.

Medium to Large
Business

We engineer forward-thinking solutions that optimize every aspect of your business by creating a sustainable balance between your operational budget and IT requirements.

Small
Business

We empower businesses and team members of all levels to focus on growing their clients and supporting the goals of the organization.

IT
Service Desk

Endpoint
Management

Backup
Management

Network
Management

Server
Management

Cloud
Management

Your team deserves friendly, responsive customer support. With the help of our expert technicians, we can monitor your calls, provide timely and concise IT support, and offer a single point of contact for all incidents and requests. 

  • Proactive IT monitoring and management
  • Dedicated service desk
  • Increased efficiencies and scalability
  • Strategic IT consulting
  • Predictive spending and cost optimization

Our approach builds a lasting relationship that ensures continuity of service no matter what the circumstances are.

Our mission is to support our clients with tools and processes that help organizations manage relationships, increase visibility, automate delivery, and manage the IT infrastructure effectively.

Our Process:

Assess: Evaluate business objectives, technology requirements and processes; identify opportunities for performance improvements and cost savings

Design: Recommend relevant technologies and services; document technical architecture, deployment plans, measures of success, budgets and timelines.

Deploy: Provide services that ensure effective and efficient use of products, including project management, professional services, configuration, deployment and training.

Manage: Proactively monitor systems to ensure technology is running as intended and provide support when and how you need it.

Horizon’s Digital Operations Centre was strategically designed to support organizations of scale, with a combination of an industry leading technical team, process-driven methodology and advanced support utilities.

Horizon’s responsive service desk operates out of our Saskatoon office; this ensures that we are able to provide businesses and organizations with a dedicated support structure as part of our managed services offering. Horizon has built an advanced infrastructure focused on providing the best-in-class service with some of the most advanced software in the industry.

How we innovate:

  • Communication – One-click chat box for direct client support.
  • On-Demand Support – Direct client support, anytime, anywhere.
  • Support System – Ticket submission via the Horizon Agent Utility.
  • Feedback System – Automated survey request.
  • Client Insight – Detailed infrastructure metrics and data aggregation.
  • Governance Model – Routine governance to improve, scale and innovate.

IT Service Desk

All Total-Care Managed Services clients have access to Horizon’s service desk. You and your team can submit IT requests which are prioritized and managed by our team of responsive and caring technical professionals.  

 

 

 

 

 

Endpoint Management

Horizon’s Endpoint Management provides complete oversight into the IT infrastructure. The endpoint management is designed to proactively monitoring and manage all workstations, servers, and virtual environments by automating general maintenance tasks related to PC health, security vulnerabilities, patches, and updates.

 

 

 

Backup Management

Confidently protect your data while you focus on your business. We remove the complexity from Backup and Disaster Recovery (BDR) with an automated, multi-layered, data protection strategy.

Network Management

Horizon keeps you up and running. We’ll design and monitor your network to improve performance and reduce the risk of disruptions. Our network solutions are custom designed to meet your current and future business needs, as well as your unique organizational structure. 

Server Management

If you have an on-premise server, Horizon provides end-to-end management that includes installation, maintenance, and troubleshooting as well as proactive performance and capacity reporting, centralized security policy support, and synchronization of security across all data centers. 

Cloud Management

We help our Total-Care Managed Services clients understand the best cloud solution for their business. We want to help you minimize risk and complexity whether it’s your first cloud investment or you already have a multi-platform environment.